Refund policy

Red Dot Sight UK Returns & Refunds Policy

Last updated: 09/06/2026

At Red Dot Sight UK, we want customers to buy specialist optics with confidence. This Returns & Refunds Policy explains how returns, cancellations, faulty goods, refunds, exchanges, and order issues are handled.

This policy applies to purchases made directly through the Red Dot Sight UK website.

Nothing in this policy affects your statutory rights.

1. Our 30-Day Returns Policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, the item must be:

  • returned within 30 days of delivery;
  • unused and in resaleable condition;
  • complete with all original packaging, manuals, mounts, screws, tools, lens cloths, batteries, accessories, inserts, and labels;
  • free from installation marks, mounting marks, scratches, wear, damage, modification, or signs of use;
  • returned with the correct serial number, SKU, MPN, or product identifier matching the order.

You must contact us before sending any item back. Returns sent without authorisation may be delayed, refused, or returned to sender.

2. How to Start a Return

To request a return, contact us at:

Email: support@reddotsight.co.uk

Please include:

  • your full name;
  • order number;
  • email address used at checkout;
  • item you wish to return;
  • reason for return;
  • photos of the product and packaging, where requested.

Once your return request is approved, we will provide return instructions.

Do not return goods to our registered office unless we specifically instruct you to do so.

3. Change-of-Mind Returns

If you change your mind, you may return eligible items within 30 days of delivery.

The item must be unused, unmounted, unmarked, complete, and in its original packaging.

For change-of-mind returns:

  • the customer is responsible for return postage;
  • we recommend using a tracked and insured return service;
  • original upgraded shipping charges are not refundable;
  • we may deduct from the refund if the item has been used, damaged, fitted, mounted, altered, or handled beyond what is necessary to inspect it.

For UK consumers exercising statutory online cancellation rights within the legal cancellation period, we will refund standard outbound delivery where required by law. If you selected a more expensive delivery option, only the standard delivery cost is refundable where applicable.

4. Items That Cannot Be Returned for Change of Mind

Unless faulty or not as described, we may refuse change-of-mind returns for:

  • items used, fitted, mounted, zeroed, torqued, adjusted, scratched, marked, or altered;
  • optics with mounting marks or screw marks;
  • products with missing accessories, packaging, manuals, serial labels, seals, tools, or parts;
  • special-order products;
  • custom, modified, or personalised products;
  • clearance, final-sale, or non-returnable products clearly marked as such;
  • sealed products opened where return is unsuitable for safety, hygiene, compliance, or resale reasons;
  • products damaged after delivery;
  • items returned outside the 30-day return window.

This does not affect your rights if the product is faulty, not as described, or otherwise fails to meet your legal rights.

5. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, incomplete, or incorrect, please contact us as soon as possible.

Where possible, report visible damage, missing items, or delivery issues within 48 hours of delivery so we can raise the issue quickly with the carrier or supplier.

Please provide:

  • your order number;
  • a clear description of the issue;
  • photos of the product, packaging, shipping label, and any damage;
  • videos where relevant, especially for electronic or illumination faults.

The 48-hour reporting request helps us investigate quickly, but it does not remove your statutory rights.

If the item is confirmed to be faulty, damaged before delivery, incorrect, or not as described, we will provide the appropriate remedy in line with applicable law. This may include repair, replacement, refund, or another legally appropriate solution.

6. UK Consumer Rights

For UK consumer orders, goods must be as described, of satisfactory quality, and fit for their ordinary intended purpose.

If goods are faulty, not as described, or fail to meet your legal rights, you may be entitled to a repair, replacement, refund, or other remedy under UK consumer law.

Your legal rights are separate from our 30-day change-of-mind return policy.

7. Exchanges

We may offer exchanges where stock is available.

If you want a different model, reticle, colour, mount, or product, please contact us first. If the replacement item costs more, you will need to pay the difference. If it costs less, we will refund the difference.

We may recommend placing a new order and returning the original item separately where this is faster or clearer.

8. Return Shipping

For change-of-mind returns, you are responsible for return shipping costs.

We strongly recommend using a tracked and insured service. You are responsible for the item until it reaches us.

If an item is faulty, incorrect, or damaged before delivery, we will provide return instructions and, where required, cover reasonable return postage.

We are not responsible for returned items that are lost, damaged, delayed, or delivered to the wrong address due to customer error or use of an unsuitable return service.

9. Inspection of Returned Goods

All returned items are inspected before a refund, replacement, or exchange is approved.

We may refuse a return or reduce the refund if:

  • the item has been used, mounted, fitted, marked, scratched, damaged, altered, or modified;
  • accessories, manuals, tools, screws, mounts, batteries, packaging, inserts, or labels are missing;
  • the serial number does not match the item supplied;
  • the item is returned in a condition that reduces its resale value;
  • the return is outside the permitted return window;
  • the item returned is not the item originally supplied.

Serial numbers, product identifiers, and condition may be recorded before dispatch to protect customers and prevent fraud.

10. Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Refunds are normally processed within 14 days of receiving the returned item, or earlier where required by law.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

We do not refund by cash, alternative payment method, gift card, or bank transfer unless required or agreed by us.

11. Partial Refunds

We may issue a partial refund where an item is returned with:

  • damaged packaging;
  • missing accessories;
  • signs of fitting, mounting, or use;
  • cosmetic marks;
  • missing manuals, screws, tools, mounts, batteries, or inserts;
  • reduced resale value caused by handling beyond reasonable inspection.

If a return is rejected, we may ask you to pay return postage for the item to be sent back to you.

12. Cancelled Orders Before Dispatch

If you wish to cancel an order before dispatch, contact us as soon as possible.

We will try to cancel the order before it is processed. However, if the order has already been dispatched, you may need to follow the returns process.

If we cancel an order because the item is unavailable, restricted, incorrectly priced, affected by a stock error, or cannot be supplied, we will issue a refund for the cancelled item.

13. International and US Returns

Where international returns are accepted, the customer is responsible for:

  • return shipping costs;
  • customs declarations;
  • import/export paperwork;
  • duties, taxes, brokerage fees, or clearance charges;
  • ensuring the item can be lawfully returned to us.

We are not responsible for returns seized, delayed, refused, taxed, or destroyed by customs, border authorities, carriers, or regulators.

Original customs duties, import taxes, and local fees are not refundable by us unless required by law.

For US customers, returns are handled in line with this policy and any applicable non-excludable consumer protection rights. We do not guarantee that every product can be lawfully imported, possessed, or returned from every US state or locality.

14. Restricted, Controlled, or Compliance-Sensitive Products

Some optics, mounts, accessories, technical items, or tactical products may be subject to export controls, import controls, sanctions rules, carrier restrictions, or local laws.

A return may be refused, delayed, or require additional checks where returning the item may breach legal, customs, carrier, export, or sanctions requirements.

You must not return any item in breach of applicable law.

15. Warranty Claims

Some products may include a manufacturer warranty.

Manufacturer warranties are provided by the manufacturer, not by Red Dot Sight UK, unless we expressly state otherwise.

We may help by providing order information or directing you to the manufacturer’s warranty process, but we do not control the manufacturer’s decision, warranty coverage, repair process, replacement approval, or timescale.

Warranty claims are separate from our 30-day returns policy and do not affect your statutory rights.

16. Contact Us

For returns, refunds, cancellations, or faulty item support, contact:

Red Dot Sight UK
Email: support@reddotsight.co.uk
Website: https://reddotsight.co.uk/