Shipping policy

Red Dot Sight UK Shipping Policy

Last updated: 09/06/2026

At Red Dot Sight UK, we aim to provide a reliable, transparent shipping service for customers purchasing red dot sights, reflex sights, holographic sights, mounts, magnifiers, and related optics accessories.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through the Red Dot Sight UK website.

1. UK Warehouse Shipping

Red Dot Sight UK ships orders from a UK-based warehouse.

For UK customers, this means there are no import duties, no customs clearance fees, and no unexpected import charges when ordering from us.

The price shown at checkout is the price you pay for the goods and selected delivery service, unless otherwise stated.

2. Dispatch Time

Orders are normally dispatched within 7–10 business days after order confirmation, payment approval, and any required verification checks.

Business days are Monday to Friday, excluding UK bank holidays.

Please note that the 7–10 business day timeframe is a dispatch estimate, not a guaranteed delivery date. Delivery time begins once your order has been collected by the courier or postal service.

Some items may dispatch sooner where stock is immediately available.

3. Order Processing

After you place an order, you will receive an order confirmation email.

Your order may then go through processing checks, including:

  • payment confirmation;
  • stock allocation;
  • product verification;
  • address checks;
  • fraud prevention checks;
  • age, compliance, or lawful-use checks where required;
  • warehouse picking, packing, and dispatch preparation.

We reserve the right to delay, hold, or cancel an order where verification, payment, product availability, or compliance checks cannot be completed.

4. Delivery Time After Dispatch

Once dispatched, delivery times depend on the courier or postal service used.

Typical UK delivery after dispatch is usually within 1–3 business days, depending on the selected service, delivery address, courier performance, and any events outside our control.

Delivery estimates are not guaranteed unless a guaranteed delivery service has been expressly offered, selected, and confirmed.

5. Shipping Confirmation and Tracking

Once your order has been dispatched, we will send a shipping confirmation email where tracking information is available.

Tracking updates are provided by the courier or postal service. Please allow time for tracking information to update after dispatch.

If tracking shows that your parcel has been delivered but you have not received it, please check with household members, neighbours, safe places, reception areas, mail rooms, or local delivery offices before contacting us.

6. Delivery Address

You are responsible for providing a complete and accurate delivery address at checkout.

We are not responsible for delays, failed deliveries, lost parcels, or additional charges caused by incorrect, incomplete, or outdated delivery information supplied by the customer.

If you need to change your delivery address after placing an order, contact us as soon as possible. We cannot guarantee that changes can be made once the order has entered processing or dispatch.

For security reasons, we may be unable to change the delivery address after payment has been approved.

7. Failed Delivery, Missed Delivery, or Returned Parcels

If a courier is unable to deliver your parcel, they may leave a calling card, attempt redelivery, deliver to a safe place, deliver to a neighbour, or hold the parcel at a local collection point.

It is your responsibility to follow courier instructions and collect or rearrange delivery within the courier’s timeframe.

If an order is returned to us because of failed delivery, non-collection, incorrect address, refusal of delivery, or customer error, we may deduct reasonable postage, return, handling, and re-dispatch costs from any refund where permitted by law.

8. Delays

We work to dispatch orders within the stated 7–10 business day timeframe, but delays can occasionally occur.

Delays may be caused by:

  • courier disruption;
  • supplier or warehouse delays;
  • high order volume;
  • payment review;
  • fraud prevention checks;
  • incorrect customer details;
  • adverse weather;
  • strikes or service disruption;
  • UK bank holidays;
  • product verification or compliance checks;
  • circumstances outside our reasonable control.

If there is a significant delay with your order, we will aim to update you as soon as reasonably possible.

9. No UK Import Fees

Because Red Dot Sight UK ships from a UK warehouse, UK customers will not be charged import duty, customs clearance fees, or overseas import charges on delivery.

This is one of the key benefits of ordering from Red Dot Sight UK instead of buying directly from overseas sellers.

10. International Shipping

Red Dot Sight UK is primarily focused on UK customers.

If international shipping is offered, the customer is responsible for checking that the product can be lawfully imported, possessed, and used in their country, state, province, or region.

International orders may be subject to import duties, customs charges, taxes, brokerage fees, clearance fees, carrier charges, or other local costs. These charges are the responsibility of the customer unless we expressly state otherwise at checkout.

The “no import fees” statement applies to UK customers ordering from our UK warehouse. It does not guarantee that international customers will avoid import charges in their own country.

We reserve the right to cancel any international order where shipping, customs, export, product, destination, legal, or compliance restrictions apply.

11. Restricted Products and Compliance Checks

Some optics, mounts, accessories, or related products may be subject to carrier restrictions, export controls, sanctions rules, local laws, or lawful-use checks.

We may hold, delay, or cancel an order where we need to complete additional compliance checks.

By placing an order, you confirm that the products are being purchased for lawful use only and that you are legally permitted to purchase, receive, possess, and use them.

12. Lost or Missing Parcels

If your parcel appears lost or has not arrived within a reasonable time after dispatch, please contact us with your order number and tracking details.

We may need to investigate with the courier before issuing a replacement or refund.

Courier investigations can take time, and we may ask for written confirmation that the parcel has not been received.

We are not responsible for parcels confirmed as delivered to the correct address unless the courier investigation confirms an issue.

13. Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible.

Where possible, please report delivery damage within 48 hours of delivery and provide:

  • your order number;
  • photos of the parcel;
  • photos of the packaging;
  • photos of the damaged item;
  • photos of the shipping label;
  • a clear description of the issue.

This helps us raise a claim with the courier quickly. The 48-hour reporting request does not affect your statutory rights.

14. Pre-Orders, Special Orders, and Supplier-Held Stock

Some products may be pre-order, special-order, supplier-held, incoming stock, or distributor-held stock.

Where this applies, dispatch may take longer than our standard 7–10 business day timeframe.

If a longer dispatch estimate applies, this should be shown on the product page, at checkout, or communicated to you after order placement.

If we cannot supply the product within a reasonable timeframe, we may offer an alternative, revised dispatch estimate, back-order option, or refund.

15. Order Cancellation Before Dispatch

If you wish to cancel an order before dispatch, contact us as soon as possible.

If the order has not yet been processed or dispatched, we will try to cancel it and issue a refund.

If the order has already been dispatched, you may need to follow our Returns & Refunds Policy.

We may cancel an order before dispatch if the product is unavailable, payment fails, the order appears fraudulent, the address cannot be verified, compliance checks cannot be completed, or the product cannot be lawfully supplied.

16. Contact Us

For shipping questions, delivery updates, or order support, contact:

Red Dot Sight UK
Email: support@reddotsight.co.uk
Website: https://reddotsight.co.uk/

Please include your order number when contacting us about a delivery.